Terms and Conditions

These Terms and Conditions contain legal obligations and Santorini Elegant Tours encourage you to read them carefully. It is under these Terms and Conditions that bookings are made and accepted by Santorini Elegant Tours. Unless otherwise stated, any purchases made through Santorini Elegant Tours are subject to these Terms & Conditions. When a customer makes a booking, it will be deemed they have accepted the Terms & Conditions on behalf of all individuals included in the booking and consents to these Terms & Conditions by using Santorini Elegant Tours. No alterations or variations to these Terms & Conditions will be accepted unless agreed in writing by santorinieleganttours.com

Prices

Prices are based on known costs at each period and are subject to change without notice. Prices listed here are either per person or per group unless otherwise specified. Prices are subject to change without notice. Prices do not include: (Unless stated) Gratuities to guide, driver, personal items, lunches and drinks. Gratuities are at your discretion and are really appreciated if given.

Payment

Are accepted from Santorini Elegant Tours. Full payment is required to make a reservation. No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. Resellers will receive a booking list on the 1st (first) working day of each month, taking into account all bookings that have been carried out during the previous month. The total net cost can be paid within the first week of each month via bank.

Drivers

Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Our drivers will do their best to drop-offs at your hotel or as near as possible unless stated otherwise. Your guide will be happy to assist and advise you.

Guides

On the various tours lecture is in English, unless there is a previous arrangement to lecture to another language.

Children and Infants

Age 4-17 years children must be accompanied by an adult. Infant 1-3 years free of charge.

Pick up points

We provide pick up / drop off service from / to most Santorini located hotels. However, we may ask you in certain cases (pedestrian streets, narrow streets, special traffic conditions) to meet us in a specified meeting point.

Cancellation

Except otherwise stated, Tours or packages or any products cancelled without due notice are subjected to a cancellation fee. For full day and half-day tours, a refund will be made up to 48 hours prior to tour departure date and time. Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund). Cancellations by Santorini Elegant Tours or its suppliers: We reserve the right to cancel any of the services, without any penalties beyond offering a full refund.

Lost property

Whilst every effort is made to return lost property, Santorini Elegant Tours cannot be held responsible for property left on the coach. Property found must be collected from our office in Santorini or in communication to meet a central point.

Personal insurance

Is not included. Please discuss this with your Travel Agent or your Insurance broker.

Tour information

While touring, please note that seats are on a first come first serve basis. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavor will be made to advice passengers in advance of any alterations which are deemed necessary.
In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares. Should the passenger fail to arrive or arrive late at the starting point or during the tour, then no liability whatsoever can be entertained.

Voucher / Ticket

You will receive a personalized Voucher for each tour, transfer, event or service booked. You must provide signed the original, authentic Voucher to the appropriate service provider in order to redeem your tour, ticket, or package.

Accident or Loss

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.

What the prices include

This is specifically stated on each tour page.

General conditions

Each tour operates to sufficient demand. In the event of “Places of Interest” being closed or road conditions en–route prevent the tour as advertised being operated, every effort will be made to substitute an alternative, but the company reserves the right to cancel or alter arrangements. No servant or agent of ours can vary our conditions and any such purposed variation shall be of no effect unless it has been signed by one of our directors. All matters concerning this booking shall be subject to Greek Law.

Bookings

We accept bookings via email 48 hours before start time and you will receive a confirmation with the pick-up time. You can contact at info@santorinieleganttours.com For Last minute bookings you can call at +306980593626